Privacy Policy
Effective Date: 20 sept. 2024
Andrea Informatique (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services related to electric meters. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when using our services or contacting us. This may include:
• Personal identification information: such as your name, email address, phone number, and billing information.
• Technical data: including IP addresses, browser type, and usage data from your interactions with our electric meter systems.
• Meter data: usage and performance data collected by our electric meters.
2. How We Use Your Information
We use your information to:
• Provide and maintain our electric meter services.
• Monitor usage to ensure optimal performance and functionality of our meters.
• Communicate with you regarding your account, services, or customer support.
• Comply with legal obligations and protect our legal rights.
• Improve our products and services based on feedback and usage analysis.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your data with:
• Service providers who assist in delivering our services, such as technical support, payment processors, and analytics services.
• Legal authorities if required by law or to protect our rights, safety, and property.
• Business partners in cases of mergers, acquisitions, or business transfers, where your data may be part of the transferred assets.
4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and access controls. However, no system can be entirely secure, and we cannot guarantee absolute security.
5. Your Rights
In accordance with data protection laws, you have the right to:
• Access your personal data to know what we hold about you.
• Correct inaccurate data to ensure the information we hold is up to date.
• Delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Object to or restrict processing if you believe your data is being misused.
• Withdraw consent where consent was given, without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact us at privacy@andreainformatique.com.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting obligations.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience and gather information about usage patterns. You can manage your cookie preferences in your browser settings.
8. International Data Transfers
If your data is transferred outside your country of residence, we ensure appropriate safeguards are in place to protect your data in line with applicable laws.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We recommend you review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:
Andrea Informatique
Email: contact@andrea.fr
Address: 30 rue Jules Guesde, 75014 Paris, France